The Golden Keys of An Effective Debt Collection

Nowadays, receivable management has become much more important due to constantly changing market conditions. Companies should also consider the debt collection process in their sales policies. Although a company’s sales figures are high, it is not possible to talk about profitability if the receivables are not collected on time. At this point, receivable management plays a key role in increasing the profitability of companies and ensuring successful cash flow.

ARS Consultancy which works with a global network over 4000 people in 155 countries, accelerates the collection of your receivables in Turkey and in other countries. Early intervention and the right approach during the prelegal debt collection process is among the explanation of our %78 success. 

By raising the awareness of solving debt collection problems via ‘Reconciliation Method’, we have also succeeded to be the pioneer and leading debt collection agency in Turkey. Our services of high quality, fast results and reliable work arouse curiosity about the components of effective debt collections at our commpany. So, let’s talk about some of the golden keys of an effective debt collection process. 

’Preparation’ is on the Top of the List

In the debt collections process, it is very important to know and evaluate the following;

  • Where is the debtor located? (In Istanbul, Ankara or in other city of Turkey?)
  • What is the exact debt amount? (Rather than an average amounts, what is the exact outstanding balance stemming from an updated Statement of Account?)
  • Why the delay occurred? (Is there any objection of debtor which might be partially true?)
  • When was the due date of payment? (Are we at an early stage of collection or late collections is at stake?)
  • Who is the debtor? (Payment behavior of that customer has always been problematic or it is new? Any known financial  or any other type of problems occurring at debtors side?)
  • How would you approach to debtor? (Considering your business history, a more understanding way or a more demanding way seems more effective?)

Dominating the debt collection file and making a detailed research means 50% of the successful collection process. As an international debt collection company in Turkey, we also assist our clients with making an in-depth research about debtors. Some of those investigations are composed of: asset check about Turkish companies and/or individuals, Skiptracing about Turkish citizens, credit report of Turkish individuals and/or Turkish Companies.

Careful ‘Wording’ to Reach an Amicable Settlement 

Another important key of an effective debt collection is the wording. When we communicate with a Turkish debtor, we never forget the possibility of potential business trade between creditor and debtor in the future. So we also advise you to pay attention in your wordings which should be cooperative, demanding and always kind. 

Staying calm, is equally important in reconciliation. As ARS Consultancy, we always communicate with the debtors in a respectful way and aim to resolve the debt collection case without damaging commercial relations between creditor and debtor. Debt recovery negotiations becomes more fruitful if you keep calm, compared to communications with full of tension, or accusations. 

Patience’ is Required

It is well known that the debt collection is difficult task and requires a considerable amount of patience. As ARS Consultancy, we have witnessed that, Turkish debtors may have a high tendency to get aggressive or object at first. The nervous attitudes of your customers, should not effect your positive approach. Giving impulsive reactions may break your patience.

Patience does not mean to wait with doing nothing. As long as you are confident in the necessary actions you have taken, time will bring you the results which you wanted. 

Give some time for your Turkish customers to evaluate your payment demand, understand your position and consider the settlement plan. Make sure to show that you also understand their position and listen their arguments of non-payment or delays in payment. Sometimes, you can rephrase the claims of your customer, in your own words. This would show your skills of empathy which is another crucial ability. If your customer sees that you are an active-listener , you are one step closer for a settlement. 

Experience’ is the Real Guide

Whenever you experience a delay or non-payment of your Turkish clients, consider this as a lesson. The only condition is that, you should be open for healing the problems which you have noticed that was neglected by you previosuly. The answers you gave to the above-mentioned 5W+1H questions, will help you to become aware of the process which you can improve. 

The knowledge you gain through practice will be long-lasting. That is why we call the experience as the real guide for your future business relations with your Turkish customers. 

Yes, being eager to chase Turkish debtors is important. But there is a thin line to be perceived as ‘annoying’. So the balance of being demanding and also cooperative requires a careful approach. The more experienced you are, the better you to get grab this balance. 

Get Help From Debt Collection Experts in Turkey

Debt recovery is a very sensitive field. You can either apply these tips while collecting money from your Turkish customers, or you can simply get assistance from a local debt collection agency in Turkey. 

Our debt collection team is already selected from people who have high personal skills in ‘patience’, ‘staying  calm’ and ‘being positive’.  Plus, there is an intense debt collection training programs to teach negotiation and persuasion techniques while communicating with Turkish debtors. 

Based on our experiences since 2011, we quickly and carefully determine the necessary steps to take in critical moments. Working with a global network over 4000 people in 155 countries is a big advantage for us get experienced in international debt collection process while reaching the best solution on debt cases in Turkey.

ARS Consultancy is Turkey’s first international collection agency and we love to avail our clients by collecting their debts as well as to contribute their cash flow management. It is always a pleasure to see both creditors and debtors continue working again in the future after our involvement to solve a debt conflict and complete a successful debt recovery in Turkey. Also we work with ‘No Recovery No Fee’ policy for all international debt collection inquiries in Turkey. You pay the agreed commission only after the debt collection and only from the recovered amount. You can contact us by phone +90 212 296 91 47 or email [email protected] in order to get a commission quote.

Trust our experience and watch your cash flow rise !

 

Furkan BURGAZLIOĞLU

International Debt Collection and Risk Management Exp. Asst. | ARS Consultancy