Tips For You When Your Turkish Customers Delay Payments

The Way to Recover Unpaid Debts in Turkey

From the moment that the non-payment for a product or service presents, the inexperience and the lack of knowledge to deal with such situation affect the normal functioning of your company. In particular, the problem increases and even becomes uncontrollable due to the lack of specially trained personnel for this case.

All the complexity involved in the debt recovery process has become simple due to the experienced and effective work of the ARS Consultancy. After interviewing the creditor, a form is filled out with all the necessary information and work proceeds. What should be the best way to collect the debts from your Turkish customers?

The First Contact is Everything.

The most important moment and, although it seems incredible, the most complex, is the first call with the Turkish debtors. The first contact is everything. In that first call, the debt collection specialist puts everything he/she knows into practice. The work consists of identifying the Turkish debtor’s profile and his ability to pay the debt and the time it may takes.

At this point it is important to know the reasons why the customer has not paid. Based on years of experience in debt collection Turkey, ARS Consultancy has encountered such diverse profiles and unexpected situations that they have presented different challenges for establishing a payment plan and, finally, debt recovery.

Anticipation is an Important Key.

Given the importance mentioned above in that first call, ARS Consultancy organizes a possible meeting with the Turkish debtor immediately without wasting time. In the context of today’s world, the difficulties imposed by pandemics and mass isolation have led us to organize online meetings.  In fact, it speeds the time up and allows us better to organize a negotiation strategy with your clients in Turkey and anticipate their payment capacity which would lead to a successful debt recovery.

Cover the Details in Advance and Enclose All Flanks.

A debt recovery strategy is composed of the following;

  • Knowing the debtor’s characteristics,
  • Being aware of all case details and history,
  • Understanding the real reasons the reason of non-payment
  • Estimating the potential claims of debtor and being prepared for all.

It is here we come up with a payment plan that meets all the needs of the debtor by prioritizing the creditor’s rights and demands. Finding a balance here is crucial. We wish our clients’s normal operation not to be harmed and fill the gap in their cash flow immediately. That is why, finally, the establishment of a payment plan for the debtor must be in such a way that it covers both its payment capacity and eventual contingencies to avoid another default.

Monitoring, strict control.

Once the payment plan has been established with the Turkish debtors, the dates, times and all the general conditions are established. A strict control of the payment is made to avoid any unforeseen using all possible channels: emails, phone calls, chats, among others. Thus, the debtor is committed to fulfill his obligations without any delay and the creditor is not affected by his business.

Both phone calls and a follow-up email, will create a sense of responsibility in your Turkish customers and will give you an opportunity for the right planning during the debt collection process.

Leave it to the experts and get help from ARS Consultancy

Default episodes are unfortunately becoming more frequent, but thanks to the ARS Consultancy, not only will you not be affected by them, but you will immediately forget that you experienced them.

If there is an international debt, the first and best step should be to continue with a professional debt collection agency. As ARS Consultancy, we have been leading the debt collection market in Turkey since 2011 and have always aimed at creating an awareness regarding the advantages of working with a collection agency before legal action. We have a considerable amount of experience in international debt collection files and solved thousands of cases with an amicable solution. Our success rate of %78 in debt recovery is just one part of the explanation.

Above all, ARS Consultancy offers pre-legal debt collection services in Turkey with No Recovery No Fee, without asking any fees in advance or surprise costs. Our foreign clients only pay the commission after we recover money from their Turkish debtors. Please contact us by phone +90 212 296 9147 or email in order to get a commission quote. Our office is located in Istanbul and we are always ready to provide a free consultation.

Jose Luis Alberto Delgado

Collection and Risk Managment Jr. Specialist | ARS Consultancy