ARS Consultancy offers interactive and scenario-based formats to fit your debt training needs. Your collectors learn to apply their knowledge on the phones by using our training and educational products.
Through our open training courses, the basics of 4 main collection topics are covered in ONE full day and these topics are composed of;
1) Debt Collection Culture and Effective Collection Strategies
2) Strong Communication and Persuasion Skills in Debt
3) Debt Collection Chain and Organizational Perspective Starting from Sales
4) Stress Management Techniques in Dealing with Difficult Debtors
The attendees (mostly debt recovery officers, accounts clerks and collection agent) acquire the skills of determination, stress management, problem solving, and effective communication, attention to detail and of course time management.
Please contact us to find out how ARS Consultancy can help your business with debt collection training both in Turkey and in other155 countries worldwide.